Technical Support Engineer - CCTV System at African Industries Group (AIG)

Job Overview

• We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems.
• As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients.
• This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.

Key Responsibilities

CCTV System Maintenance:

• Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components.
• Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.

Technical Support:

• Provide technical assistance and support to clients and end-users in a timely and professional manner.
• Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems.
• Assist in remote troubleshooting and guide clients through problem resolution.

System Upgrades and Installations:

• Collaborate with the installation team to set up and configure new CCTV systems.
• Perform software upgrades and firmware updates as needed to maintain system security and functionality.

Monitoring and Reporting:

• Monitor CCTV system performance, recording, and storage capacity.
• Generate reports on system status, incidents, and maintenance activities.

Customer Interaction:

• Maintain positive client relationships through effective communication and responsive support.
• Provide training and guidance to clients and end-users on CCTV system usage.

Documentation:

• Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.

Security and Compliance:

• Ensure that CCTV systems comply with relevant security and privacy regulations.
• Implement security best practices to protect video data and prevent unauthorized access.

Collaborative Teamwork:

• Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.

Qualifications

• Bachelor of Engineering Degree in a related field or equivalent work experience.
• 1 - 3 years relevant work experience.
• Proven experience in technical support or maintenance of CCTV systems.
• Knowledge of CCTV hardware, software, and networking.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with relevant industry standards and regulations is a plus.
• Industry certifications such as CCTV Technician Certification are desirable.