Technical Support Engineer - Cards at Kuda Bank

Description

• Kuda Bank is currently building it's Card Operations Team and we are in search of a Technical Support Engineer to join their team.

The role will include the following:

• Provide end to end integration guidance for technical teams of Kuda’s customers and partners.
• Work closely with the customer support team to provide application troubleshooting assistance to our customers via email, phone and in-person.
• Escalate technical issues to related resources where necessary and manage the resolution process.
• Work with the Product and Partnerships teams to provide technical insights during prospecting meetings with customers, partners and other stakeholders.
• Troubleshoot technical programs, products, and applications and redesign programs as needed to make them more efficient and effective.
• Set up and manage monitoring across our all technology services.
• Provide periodic reports on performance of technology services.

Requirements

• Minimum of 2 years experience working on cards system
• A good understanding of ISO 8583 messaging
• A good understanding of card production system
• A good understanding of card payments / transaction processing
• SQL query skills
• Ability to lead self, multi-task, driven, team player, excellent problem solver and communication.