Technical Support Associate at Credit Registry

Job Summary

• We are looking for an experiencedindividual to join to professional services group.
• The technical support associate will provide back end support to corporate customers while ensuring ticket resolution and customer satisfaction.

Essential Functions and Basic Duties

• Provide phone and email-based technical support to customers while ensuring ticket resolution and customer satisfaction.
• Experiment with and test CreditRegistry’s software and properly document and report issues, errors or bugs in the software to the appropriate department.
• Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
• Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
• Train subscribers’ employees on the effective use of CreditRegistry software.
• Set up software demonstrations for training and presentations.
• Analyse data from the subscriber’s loan database for upload of the credit bureau system.
• Ensure that client loan data is uploaded periodically (on a monthly basis).
• Other responsibilities as assigned.

Requirement

• Bachelor's Degree qualification.