Technical Support Administrator - Solar Solutions at EnergyMall Nigeria

Responsibilities:

• Act as a key point of contact for customers, providing technical support, sales assistance, and administrative services related to solar solutions
• Assist customers in understanding and navigating EnergyMall's solar products and services
• Process sales orders, track shipments, and ensure timely delivery of solar equipment
• Handle customer inquiries and provide effective solutions, ensuring a positive customer experience
• Utilize CRM applications to manage customer interactions, sales leads, and administrative tasks
• Collaborate with the sales team to coordinate sales activities and support the achievement of sales targets
• Manage administrative tasks, including documentation, invoicing, and record-keeping
• Provide ongoing support to technical staff, coordinating with them to address customer concerns and inquiries
• Use tools such as Jira applications to streamline and improve internal processes
• Collaborate with cross-functional teams for efficient issue resolution and customer satisfaction
• Communicate professionally with customers, vendors, and internal teams in both verbal and written interactions.

Qualifications:

• Fluency in English (written and spoken)
• Strong organizational and multitasking skills
• Excellent customer service skills with a sales-oriented approach
• Familiarity with CRM applications for customer management
• Ability to handle administrative tasks efficiently
• Adaptability to work independently and collaboratively within a team
• Basic computer usage skills
• Ability to thrive in a dynamic environment and adapt to changes
• Ability to work under pressure.

Nice-to-Have Skills / Competencies:

• Knowledge of solar energy solutions
• Experience with Jira applications
• Previous sales support or administrative experience in a technical environment.
• Reside on the Island.

Remuneration:#100,000