Technical Supervisor at Salpha Energy Limited

Job Overview

• The candidate will be responsible for managing, coordinating, and supervising all engineering and technical activities within the company’s engineering department to ensure departmental efficiency and effectiveness.
• The ideal candidate will work to ensure that the company’s engineering and technical team are better skilled and trained on new products, technologies, and best practise and to run pilots on new products and accessories.

Key Responsibilities

• Ability to manage overall operations of Salpha Energy’s engineering/technical department is a key requirement; resources, projects, stakeholders etc.
• Define, produce, review policies and procedures for the execution of projects and daily activities for the department.
• Responsible for timely refurbishment of faulty SHS in the engineering/technical department.
• Ensure that all products/units handled in the department are accurately recorded and documented in the service call function of the ERP/Google Drive; product fault, spare parts, cost of repair etc.
• Ensures that the right customer’s complaint is documented in the service call for quality assurance purposes.
• Analyze key business data to derive insights to drive business decisions.
• Ensure standard operating procedures and project guidelines are in place and being adhered to.
• Work closely with the management team as a focal point for product development including research and development in line with world's best available technologies.
• Lead and supervise introduction of new technology and product to the market.
• Planning, budgeting and reporting on technical activities of the engineering/technical department.
• Provide technical training to teams when required and serve as a technical mentor to team members.
• Liaise and maintain relationship with the Technical team across the company’s locations and branches to resolve technical problems with product.
• Make presentations on project status, product specifications, components and technologies and present monthly and annual reports to senior management.
• Proper monitoring and supervision of task allocation and performance evaluation of team members within the department.
• Responsible for effectively managing the company’s Technical team and inspiring team members to achieve goals through excellence, quality and innovation; delegate and allocate tasks.

Educational Qualifications & Functional Skills

• First Degree in Engineering, or practical engineering in electronics
• Minimum of 4 years’ experience in similar technical supervisory role.
• Good Production line experience.
• Good knowledge of failure analysis and refurbishing of electronic products.
• Experience in Electrical and Electronics component testing and analysis.
• Software and hardware upgrades for electronic/Solar products.
• Good knowledge of the use of Information technology applications (ERP and Google Drive)
• Understanding of hardware and software components.
• Design of training material and workflows.
• Excellent People management skill
• Team building and management
• Excellent communication; both verbal and written
• Ability to work in a multicultural context
• Problem-solving skill
• Experience with Microsoft office products (word, excel, PowerPoint and Google Suite)
• Assertive and proactive to deliver results.

Other Requirements (Behavioral):

• Teamwork – Ability to work within a diverse team with the aim of actualizing organizational goal above personal gains.
• Good communication and interpersonal skills.
• Ability to work effectively under pressure to meet deadlines.
• Result and service orientation.
• Ability to multi-task effectively.