Technical Supervisor at MeWe Electronics

Job Summary

• We are a leading company in the home appliance manufacturing and after-sales service industry, with a factory and authorized service centers in Nigeria.
• With our business expanding rapidly, the After-Sales Service Department is looking for an experienced and highly skilled Technical Supervisor​ to lead the repair team and provide strong technical support for our products and customers.

Your Role

• As the Technical Supervisor, you will be fully responsible for the technical support and management of the after-sales service department.
• You will serve not only as the technical expert but also as a team leader — establishing repair standards, solving difficult faults, training the technical team, and collaborating with spare parts and customer service departments to optimize service processes, ultimately improving the First-Time Fix Rate (FTFR) and Customer Satisfaction (CSAT).

Key Responsibilities

• Technical Management & Standardization: Develop and update repair processes, testing standards, and work instructions for various home appliance products; build a typical fault case library; conduct teardown studies and repair feasibility assessments for new products before launch; approve special repair plans.
• Team Management & Training: Manage the daily operations, task allocation, and dispatch of the repair team (including factory and field staff); develop and implement annual/quarterly technical training plans; conduct skill level assessments and performance appraisals; supervise on-site safety compliance to prevent accidents.
• Quality Control & Cost Optimization: Monitor repair quality, review major repair reports, and handle technical disputes and complaints; analyze repair data (e.g., return rate, man-hours, parts consumption) to identify improvement opportunities and control repair costs; perform technical appraisal of scrapped parts.
• Cross-Functional Collaboration: Provide demand forecasts and quality feedback on spare parts to the Spare Parts Supervisor; collaborate with the Service Center Supervisor to drive product quality improvements; assist the Quality Department in evaluating product returns/exchanges and analyzing root causes.

What We're Looking For
Education:
Associate degree or above in Refrigeration & Air Conditioning, Mechatronics, Electronics, or related fields.

Experience:

• At least 5 years of experience in home appliance repair, including a minimum of 2 years in team management;
• Proficient in the principles and repair of refrigeration products such as air conditioners and refrigerators; experience with washing machines, TVs, and other appliances is a plus;
• Prior experience in after-sales technical management within a home appliance manufacturing factory is highly preferred.

Skills:

• Solid knowledge of electrical safety and repair techniques;
• Excellent leadership, training, and cross-functional communication skills;
• Data analysis mindset, proficient in office software and repair management systems.