Technical Services Engineer, North at Lafarge Cement

About the Job

Demonstrates visible leadership and role modeling in Health & Safety (H&S) and Diversity & Inclusion (D&I). More specifically, promoting H&S and D&I actions/behaviors within the function will be key, as well as fostering their integration in all programs, activities and documents developed by the department.
Provides technical support, solutions and services to customers in all segments of our sales – by supporting Key Account, ReadyMix/ Aggregate, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
Also key element of the job is to handle customer quality/ application complaints and work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other.
The scope of the role for each incumbent may cover a regional area and/or specific user segment.

What you'll be doing

• Technical Services- Provide Technical Services to customers and specifiers, by supporting Key Account, Precast and trade sales in pre and post sales customer engagement on applications and services & engaging professionals, contractors, specifiers on new developments and applications.
  • Infrastructure segment (Roads, Bridges, Dams, Power stations, jettys, etc.): work on ground with Key Accounts & ReadyMix/ Aggregate peers closely on prescriptive selling, identifying innovative & vertically integrated specific solutions (e.g. low heat/ Sulphate resistant cement/ concrete, cementitious (flyash/slag),etc. Provide cement/ hydraulic binder solutions for soil stabilization in roads & rigid pavement in concrete.
  • Industrial/ Commercial Projects (Large buildings, factories, etc): leverage bulk deliveries & RMX operations to provide suitable solutions on concrete with services on Concrete Mix design and performance, modern construction practices, portable silos, etc., to create differentiation (barrier) with competition offerings. 
  • Building segment (trade channel – IHB’s & precast/ block-makers): Organize & Conduct with Sales promotional and guidance programmes by engagement of contractors, artisans, blockmakers, etc., through group & individual meetings.
• Product Range- Identify & apply new product, service and integrated solutions. Collaborate with Product Development Manager & other functions in developing them.
  • Cement products: with high C/K ambition & leveraging on flexibility of our plant facilities. New applications of cement & cement based products to grow market in Road (rigid pavements/ paving blocks/ soil stabilization), Building & Industrial Sectors; Special cements – Low Heat, Sulphate Resistant, etc.
  • Special Concretes, mortars & integrated value added solutions. 
• Product Quality & Performance- input information from market/ construction sites and collaborate with Product Performance Manager & Manufacturing, to ensure our products meet customer expectations.
• Lobbying: Engagement with stakeholders in Government (Works, Housing, Industry), regulators, other institutions, building professionals & their bodies, to grow cement & concrete consumption with products & applications in infrastructure, industrial & housing segments, e.g. Concrete roads, Soil stabilization, Oil well, SRC & other cements, mortars,
  • Special concretes, affordable & precast, housing, etc.
  • Standards and Specifications in Roads, Infrastructure (e.g. Energy sector) and Building sectors. 
• Customer Quality/ Application complaints: Work to resolve and address internally corrective actions in co-operation with Manufacturing/ Customer Services/ other. 

Who you'll be working with 

• Direct Reports
  • Nil
• Key Interfaces and Stakeholder
  • Internal stakeholders: Internal stakeholders: Colleagues in Marketing, Sales Industrial and ‘Aggregate & Concrete’ and other functions (finance, logistics, etc.).
  • External Stakeholders: Policy makers in Government (e.g. Ministries of Works, Housing, Energy, Finance, Industry, etc.) Regulatory bodies, Academic/ Research & other autonomous institutions. Specifiers, Consultants, contractors and end users. 

What we are looking for

• Graduate/ Post-Graduate in Civil Engineering.
• 2-3 years in Building/ Infrastructure construction and/ or Technical Services in Building Materials sector is essential.
• Hands on construction experience in concrete and road works. 
• Knowledge of cement/ concrete material properties & their application.
• Knowledge of local and international building standards/ specifications
• Ability to communicate and simplify technical literature. 

Behavioral competence:

• Interpersonal and communication skills.
• Problem solving skills.
• Ability to work cross functionally and external stakeholders.

Leadership and managerial abilities:

• Ability to communicate effectively internally & externally.
• Positive attitude with appetite for change and innovation.
• Ability to manage cross functional teams.
• Results driven.