Technical Officer at Best Practices Ltd

Key Responsibilities

Installation & Configuration

• Install GPS tracking and telematics devices in various vehicle types and equipment.
• Configure installed devices according to company and client requirements.
• Conduct quality assurance checks on all installations before deployment.
• Ensure proper wiring and secure mounting of devices to prevent malfunction.

Maintenance & Troubleshooting

• Diagnose and resolve hardware, connectivity, and configuration issues.
• Perform routine device inspections and preventive maintenance.
• Replace defective devices and components where required.
• Escalate complex technical issues to the appropriate team for resolution.

Client Support

• Attend to customer installation requests within agreed timelines.
• Explain device functionality and basic usage to clients where necessary.
• Maintain a professional relationship with customers during field visits.
• Respond promptly to technical complaints and service requests.

Reporting & Documentation

• Record installation details accurately in company systems.
• Submit daily activity reports, including installations, inspections, repairs, and removals completed.
• Capture and maintain required installation evidence such as photos and service reports.
• Ensure all field activities are properly documented and updated.

Inventory & Asset Management

• Safeguard company tools, devices, accessories, and installation materials assigned.
• Track device serial numbers and installation records accurately.
• Report damaged, lost, or defective inventory promptly.

Compliance & Safety

• Adhere to company technical standards and installation procedures.
• Ensure compliance with health and safety guidelines during field operations.
• Maintain confidentiality of customer and company information.
• Follow all company policies and operational procedures.

Key Performance Indicators (KPIs)

• Number of successful installations completed monthly.
• First-time installation success rate.
• Device uptime and functionality rate.
• Customer satisfaction ratings.
• Average response time to support requests.
• Accuracy and timeliness of activity reporting.
• Reduction in installation-related rework and device failures.