Technical Engineer (Lakowe) at DreamWorks Integrated System Limited

Job Summary:

• The Technical Engineer is responsible for providing technical expertise and support for  products and services.
• This role involves designing, developing, testing, and maintaining technical solutions while also assisting customers and internal teams with technical issues and inquiries.

Key Responsibilities:

Technical Support and Troubleshooting:

• Provide technical support to customers and internal teams via phone, email, and on-site visits.
• Diagnose and troubleshoot hardware and software issues.
• Document and track issues, resolutions, and maintain a knowledge base for future reference.
• Collaborate with other engineers and developers to resolve complex technical problems.

Design and Development:

• Participate in the design and development of new products and features.
• Create detailed technical specifications and design documents.
• Conduct feasibility studies and cost-benefit analysis for new projects.
• Develop prototypes and conduct testing to ensure functionality and performance.

Implementation and Maintenance:

• Oversee the installation and configuration of hardware and software solutions.
• Perform regular maintenance and updates to ensure systems are secure and operating efficiently.
• Monitor system performance and address any issues that arise.
• Develop and implement strategies for system improvements and optimizations.

Project Management:

• Lead or participate in technical projects from conception to completion.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Provide regular updates and reports on project status to management.
• Ensure all project documentation is complete and accurate.

Customer and Team Training:

• Develop and deliver technical training sessions for customers and internal teams.
• Create user manuals, guides, and other technical documentation.
• Stay up-to-date with the latest industry trends and technologies to provide cutting-edge solutions.

Qualifications:

• Education: Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• Experience: 3-5 years of experience in a technical engineering role.

Skills:

• Strong problem-solving and analytical skills.
• Proficiency in relevant programming languages and software (e.g., Java, Python, C++).
• Familiarity with hardware components and network systems.
• Excellent communication and interpersonal skills.
• Ability to read and interpret technical drawings and schematics.
• Certifications: Relevant certifications (e.g., Cisco Certified Network Associate, Microsoft Certified Systems Engineer) are a plus.

Attributes:

• Detail-oriented with a strong focus on quality.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proactive and willing to take initiative.
• Ability to handle multiple tasks and prioritize effectively.