Technical Business Analyst at Strivo Labs

Job Summary

• We are looking for a Technical Business Analyst — someone who can gather requirements, translate them into technical specifications, manage end-to-end delivery, and ensure successful implementation for both internal products and client solutions.
• This role is ideal for a highly analytical, structured, and execution-focused professional who thrives in fast-paced environments, can manage multiple product streams, and can lead complex projects from ideation to deployment.

Responsibilities
Business Analysis & Requirements Gathering:

• Engage directly with clients to understand business needs, workflows, and pain points.
• Conduct process mapping, gap analysis, and system analysis.
• Translate business requirements into detailed BRDs, user stories, functional specifications, and workflow diagrams.
• Evaluate existing systems, tools, and data structures to recommend improvements or automation opportunities.
• Work closely with the product, engineering, and AI/automation teams to define product scope.

Technical Documentation:

• Create documentation including system architecture outlines, data flow diagrams, API requirements, acceptance criteria, and compliance/security documents.
• Maintain up-to-date project documentation and ensure version control.

Senior Project Management:

• Lead end-to-end project delivery for internal SaaS products (including the AI Agent Suite Platform) and client automation/technical transformation projects.
• Own project planning, timelines, sprints, and reporting.
• Run daily standups, sprint reviews, and stakeholder sessions.
• Identify and manage risks, blockers, and resource needs.
• Ensure projects are delivered on time, within scope, and to Strivo Labs’ quality standards.

Client & Stakeholder Management:

• Act as the primary point of contact for clients during implementation.
• Provide weekly project updates, status reports, and executive summaries.
• Facilitate requirement clarifications and manage expectation alignment.
• Ensure high client satisfaction during and after implementation.

Product & Technical Strategy Support:

• Work with leadership to shape product direction, feature prioritization, and roadmap planning.
• Contribute to competitive analysis and market research for SaaS products.
• Support data privacy, security, and compliance discussions, especially for fintech and enterprise clients.

Quality Assurance & UAT Support:

• Oversee testing of features before deployment.
• Create test cases and coordinate user acceptance testing.
• Validate that delivered solutions meet business and technical requirements.

Cross-Functional Leadership:

• Work directly with engineers, UI/UX designers, AI experts, business development, and operations.
• Support onboarding materials for new clients, especially for the AI Agent Suite.
• Mentor junior analysts or project coordinators as needed.

Key KPIs (Performance Indicators)

• Project Delivery: percentage of projects delivered on time and within scope.
• Documentation Quality: accuracy, completeness, and clarity of BRDs, user stories, and system specifications.
• Client Satisfaction: monthly feedback score and retention.
• Product Development: velocity of requirements converted into shipped features.
• UAT & Quality: defect rate and number of post-deployment issues.
• Team Coordination: sprint completion rate and team velocity.
• Process Efficiency: reduction in bottlenecks and operational delays across projects.

Required Skills & Experience
Technical Skills:

• Strong understanding of APIs, automation workflows, SaaS platforms, and integrations.
• Ability to translate complex business requirements into technical documentation.
• Familiarity with agile methodologies and sprint planning.
• Experience with tools such as Jira, ClickUp, Trello, Figma, Postman, Notion, Confluence, Draw.io, or Miro.
• Knowledge of AI agents, workflow automation, and low-code/no-code tools (bonus).

Project Management:

• 5–8 years of experience in project management, business analysis, or product operations.
• Proven experience leading technology or digital transformation projects end-to-end.
• PMP, PRINCE2, or Agile/Scrum certification is a plus.

Analytical & Communication:

• Strong analytical thinking and structured problem-solving.
• Excellent documentation skills.
• Strong client-facing communication and ability to manage senior executives.
• High sense of ownership, urgency, and accountability.