Technical Assistant at Ignite Energy Access Nigeria Limited

Job Summary

• The Technical Assistant will support the technical team in the installation, maintenance, and monitoring of energy systems and solutions.
• This role involves hands-on fieldwork, customer support, and administrative tasks that ensure smooth operations and optimal performance of all deployed energy systems.

Responsibilities

• Assist in the installation, configuration, and maintenance of solar and other energy systems at customer sites.
• Support routine inspections, troubleshooting, and repairs to ensure system reliability.
• Monitor system performance using company software/tools and escalate issues where necessary.
• Maintain accurate records of installations, service visits, and equipment inventory.
• Provide technical support to customers and resolve basic technical inquiries.
• Collaborate with the operations and technical teams to ensure all projects are delivered on time and meet quality standards.
• Adhere to all health, safety, and environmental policies during field and office work.
• Prepare reports, update documentation, and assist in process improvements.
• Test, analyze and repair solar home systems and pre-commission higher capacity inverters
• Review technical tickets and comment on each with detailed information
• Perform tests on new products and accessories and conduct training sessions with the entire Ignite team
• Support the training of field staff on the correct installation of solar systems, effective troubleshooting and best practices
• Review energy audit and give suitable system recommendation to prospective clients
• Solar inverter pre-commissioning and configuration.
• Deploy and manage IoT monitoring technology for high capacity solar inverters
• Perform any other technical support duties as assigned by the line manager.

Profile

• Diploma, B.ENG, OND/HND in Electrical Engineering, Energy Systems, Electrical Electronics or related fields.
• 1–2 years of experience in a technical support or field operations role (energy/solar industry is an advantage).
• Basic understanding of IT/Electrical and Solar energy systems.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team, often in field locations.
• Good communication skills and customer service orientation.
• Proficient in MS Office and comfortable with technical software/tools.
• Willingness to travel and work flexible hours when required.