Technical Account Manager (TAM) at Pagatech Limited

About the Role

• Reporting to the Partnership Lead, Developer Solutions, the technical account manager will be primarily responsible for managing partners on sales pipeline, acquiring new partners and optimising relationship with existing partners.
• TAM will directly manage relationships with key partners, to grow the developer solutions business and to ensure that clients’ needs are met.

Reason for Job Opening: 

• Expand the developer solutions team. Focus on building strong relationship new partners and strengthening existing relationships with partners around the world.

Responsibilities and Tasks
Management of Developer Solutions Sales Pipeline:

• Increasing acquisition and activation by winning new business
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Providing technical support to customers before and after-activation.
• Training customers to use Paga developer solutions products.
• Answering product-related queries in a timely manner.
• Providing reports to developers and stakeholders on product performance
• Developing ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond
• Providing and communicating Developer Solutions product status updates to the team and stakeholders
• Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues
• Ensuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.

Minimum Qualifications

• Bachelor's Degree in Computer Science or Engineering or related fields
• Minimum of 3 years’ experience in a Business Development or Sales function, including international experience or dealing with global clients
• Experience in technical support and sales.

Skills & Qualifications:
Job-specific Skills and Requirements:

• Strong people management, technical and sales skills
• Exceptional attention to detail
• Excellent written and oral communication/presentation skills
• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Well-organized, with ability to prioritize and manage multiple projects simultaneously
• Experienced in development of business processes, models and plans, including basic financial analysis in Excel
• Exceptional market/customer awareness and networking skills – including proven track record of managing relationships with major operators in Nigeria
• Good commercial sense to be manage contractual and financial conditions in contracts and tenders
• Confidentiality and the highest ethical standards must be maintained in all activities
• Willingness/ability to travel within and outside Nigeria on business
• The TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company.