Tech Support Officer at Onafriq

The Role

• The Monitoring Team Member is responsible for overseeing and ensuring the effective monitoring of systems, processes, and activities within the organization. This role involves monitoring platforms, analyzing data, generating reports, escalations to the internal staff and third parties for prompt escalations, and providing recommendations to improve efficiency and compliance.

Key Responsibilities:

• Monitor Systems and Processes: Continuously monitor various systems and processes to ensure they are functioning correctly and efficiently.
• Data Analysis: Collect and analyze data to identify trends, anomalies, and areas for improvement.
• Reporting: Prepare and present detailed reports on monitoring activities, patterns, findings, and recommendations.
• Collaboration: Work closely with other departments to address issues and implement improvements.
• Incident Management: Respond to and manage incidents, ensuring timely escalations to the necessary channel for prompt resolution and proper documentation of incidents.
• Training: Provide training and support to staff within the organization on monitoring tools and best practices.
• Work schedule – Will be required to work weekends and night shift/rotations.

Qualifications:

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and report-writing abilities.
• Proficiency in monitoring tools and software.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to identifying and resolving issues.

Desired Attributes:

• Adaptability: Comfortable working in a fast-paced and dynamic environment.
• Teamwork : Ability to work as a strong team player.
• Technical Proficiency: Knowledge of Microsoft Office, Power BI, SQL, and other relevant technologies is a plus.