Team Member, Swift Messaging & Money Transfer Suites at Michael Stevens Consulting

Overview

• Ensure prompt resolution of incidents and delivery of service requests relating to general applications (both financial & non-financial) across the enterprise; Implementation of various projects and applications support under General Applications suite of products.

Job Duties & Responsibilities

• Resolve all incidents and deliver all service requests relating to General Applications.
• Carry-out root cause analysis of all issues and incidents.
• Develop and implement remediation plan for all issues and incidents.
• Testing and setup of new processes in line with business requirements.
• Provide end users support for all general applications.
• Ensure 24/7 uptime of Core systems (SWIFT, RapidFlow, MoneyGram, Western Union etc.)
• Modify existing software to correct errors, allow it to adapt to new hardware or third-party applications, or to improve its performance
• Generate monthly incidence report based on user request/issues.
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

Requirements

• Interested candidates should possess a minimum of Bachelor's Degree in relevant fields with at least 2 years relevant work experience.

Knowledge:

• Application systems / Channels environment e.g. Finacle, Lotus etc.
• Knowledge of database management system environment.
• Knowledge of Network environment.
• Knowledge of Infrastructure and Platforms.
• Knowledge of Unix Operating systems
• Knowledge of Oracle, SQL and Mango database
• Knowledge of java, jsp and JavaScript for customization
• Knowledge of Windows operating system.

Skills:

• System Analysis and Design
• Business Analysis.
• End-user support.
• IT Security Management
• Business Continuity / Disaster Recovery Planning
• Technical Report Writing Skills
• Project Management
• Service Management Processes (Service Management Principles, Change Management, Configuration Management, Release Management, Problem / Incidence Management, Help Desk/Client Support)
• Computer Programming Languages
• Skill in User Acceptance
• Testing Quality Assurance.