Team Member, Business Support & Operations at Unified Payment Services Limited

Job Description

• The Team Member, Business Support & Operations shall primarily be responsible for the following: Business Support
• Manage and coordinate Directorate projects- follow up with Banks and Internal Stakeholders and ensure projects are delivered to specification
• Coordinate Scheme QMR report requirement
• Work with bank & internal service providers to ensure that issue raised by banks across all services except POS support related ones are closed within agreed SLA. These are;
• All ATM support related issues, engagement with Banks and internal stakeholders for issue resolution.
• All settlement and settlement report related issues engagement with Banks and internal stakeholders for issue resolution;
• Merchant/ ATM/ Bank VAS/ Bank Agency banking Settlement related issues
• Settlement reporting issues
• Transaction reconciliation for banks & merchant.
• All dispute and dispute report related issues, engagement with Banks and internal stakeholders for issue resolution.
• All Banks’ agency banking solutions support related issues, engagement with Banks and internal stakeholders for issue resolution.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 4 years work experience.