Team Lead, Visa Settlement at First Bank

JOB OBJECTIVE(S)

Supervise and manage the VISA Settlement Desks In line with stated processes and procedures.

DUTIES & RESPONSIBILITIES

• Supervises the prompt and accurate settlement of all variants of the VISA Card (Classic,Gold, Premium and prepaid) across the different transaction types (Domestic & International transactions) and across the available channels (ATM, POS and Web)
• Oversees the timely and accurate treatment of all VISA Dispense errors, chargebacks, representments, cash disbursement reversal adjustments and refunds.
• Manages the settlement of VISA First Pay link transactions.
• Partner with Account monitoring and Investigating team in the review and resolution of
• reconciliation entries on Visa related accounts
• Supervises timely upload of all  off cycle, annual and monthly credit card repayment as
• Processing of upload files from other sections of the unit.
• Manages the correct recognition of fees, charges and income for all VISA transactions.
• Ensures prompt and accurate funding of offshore accounts.
• Ensure timely resolution of discrepancies and enquiries on customers’ accounts and
• merchant settlements related to VISA transactions.
• Monitor and close all SLAs emanating from VISA settlement activity.
• Ensure proper and adequate stakeholders’ engagement as the need arises.
• Ensures a database of VISA activity files are maintained and updated.
• Review with the business and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.)