Team Lead Fraud Risk Management at Interswitch

To lead fraud risk management strategy development, with reference to enterprise risk strategies, objectives and policies. To direct fraud risk management and evaluation during operational activities and investigate their root causes. To build and maintain long-term relationships with relevant stakeholders in fraud risk management ecosystem. To provide detailed records of suspicious activity, analyse trends, communicates security threats to management and provide recommendations for to protect the organisation and to mitigate against potential loss.

Responsibilities

• Fraud Risk Management Strategy and Policy Development & Implementation Lead Fraud Risk Management strategy development, with reference to the Enterprise Risk strategy, objectives and policies and secure the buy-in of the Enterprise Risk Manager
• Drive rollout of Fraud Risk Management strategy, in line with Risk Regulations and Controls requirements
• Develop and deploy Fraud Risk Management policies, processes and procedures and interprets and applies policy for the Fraud Risk Management function to achieve specified outputs, advise the wider business on application of policy and monitor implementation of those procedures within Interswitch
• Promote and drive a pro-active risk culture across Interswitch
• Fraud Risk Identification, Assessment, Controls and Mitigation Direct risk identification and evaluation during operational activities, investigate root causes of fraud risks and suggest supporting measures to mitigate them
• Use established risk management models, systems and protocols to proactively identify risks and recommend mitigation approaches
• Attend meetings led by Enterprise Risk Manager, with Team Lead, Operational Risk, Team Lead, Technology Risk & Business Continuity, and Team Lead, Remedial Services & Fraud Support to acquire fraud risk management processes and share them with Fraud Risk Management execution team
• Manage Fraud Risk Management execution team, closely monitor Fraud Risk Management updates and changes and share modifications with relevant stakeholders
• Data Collection, Insights and Reporting Lead and coordinate the investigations of incidents and the preparation of reports
• This will also include identification of systematic root causes and themes for escalations or perform root cause analysis for identified risks and develop solutions to bring them within appetite
• Gather data and compile Fraud Risk Management reports for Interswitch, draw key insights from the reports to enable data-driven decision-making
• Monitor and analyse risk data and recommend further investigations
• Submit bi-weekly reports to Enterprise Risk Manager to share fraud risk management issues and decisions and integrate suggestions and feedback in daily operations
• Enhance Fraud Risk Management reporting, including key risk measures, events, control effectiveness and dashboards
• Workforce Planning, Performance Management and Talent Optimisation Prepare and manage short-term and annual workforce plans using existing analytical frameworks and tools to identify the number and mix of staff required to meet the demand forecast
• Prepare budget, obtain approval, execute, control, evaluate and report budget variances
• Manage and drive the performance of direct reports, set appropriate performance objectives for direct reports or project / account team members, hold them accountable for achieving these and take appropriate corrective action where necessary to ensure achievement of team / personal objectives
• Motivate and support the growth of team, using equitable approaches to performance management and development that may be differentiated to support each employee's unique needs and preferences in order to bring out their best and meet business needs
• Provide constructive feedback to team on performance, provide training, coaching and mentoring and identify talent for pivotal roles from a succession management standpoint
• Stakeholder Management and High-Quality Customer Service Plan and deliver stakeholder engagement activities to develop effective working relationships and to ensure that stakeholder needs and concerns are identified and met
• Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in Fraud Risk Management ecosystem
• Support internal customers or help senior colleagues manage internal client relationships

Requirements

• University First Degree in Risk Management, Law, Accounting, Statistics, Finance or other related fields
• At least 8 years' Fraud Risk experience within a FinTech or Financial Institution company

Deadline: 18th March 2022