Team Lead, Field Risk and Network Control (North West) at Moniepoint Inc.

Role Overview

• The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.
• This role serves as the control owner for field marketing team oversight, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.

Key Responsibilities
Team Leadership & Oversight

• Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates.
• Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity.
• Approve investigation conclusions and ensure appropriate escalation of high-risk cases.
• Build team capability through coaching, on-the-job training, and structured feedback.

Investigation Governance & Quality Assurance

• Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
• Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
• Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
• Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
• Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
• Act as the second-level reviewer for sensitive or complex cases.
• Attend to disciplinary cases involving field staff

Risk Analytics & Thematic Review

• Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
• Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
• Translate field findings into control improvement recommendations and risk mitigation plans.
• Support development and maintenance of BRM risk indicators and field risk dashboards.

Internal Control & Process Improvement

• Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
• Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
• Track remediation actions and ensure timely closure of identified control weaknesses.
• Contribute to updates of SOPs, investigation manuals, and field control frameworks.

Reporting & Senior Stakeholder Engagement

• Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
• Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
• Act as the primary escalation point for significant field risk incidents involving BRMs.
• Support Internal Audit and external reviewers during field-related audits or regulatory reviews.

Candidate Profile
Experience And Qualifications

• Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field.
• Experience managing whistleblowing or misconduct investigation frameworks.
• Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk).
• Experience supporting disciplinary committees or senior risk forums.
• Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech.
• At least 2 years in a supervisory or team-lead role.

Skills And Attributes

• Strong judgment and decision-making capability in sensitive investigation matters.
• Advanced analytical skills with the ability to interpret field data and risk trends.
• High ethical standards, discretion, and independence.
• Excellent report writing, stakeholder communication, and escalation management skills.
• Practical understanding of agent banking, POS distribution, or field sales structures.