Team Lead, Digital Technology  at Guinea Insurance plc

Role Purpose

• To lead the execution of all Digital Technology operations by overseeing daily IT activities, digital platforms, help desk services, CRM and contact center systems, while ensuring regulatory compliance, system reliability, and contribution to business revenue growth.

Key Responsibilities

• Supervise daily IT operations, task allocation, and team performance
• Oversee Help Desk operations, SLA compliance, and user support experience
• Manage CRM and Contact Center systems to ensure optimal performance and customer engagement
• Ensure uptime and performance of all applications, portals, and infrastructure
• Lead development, deployment, and optimization of digital platforms
• Enforce IT governance, including policy formulation and updates
• Ensure compliance with NAICOM (MITSS), NIIRA, NDPR, and ICFR requirements
• Support audits (internal, external, regulatory) and maintain audit readiness
• Drive cybersecurity practices including vulnerability management and endpoint compliance
• Deliver automation, process improvement, and data-driven reporting initiatives
• Manage vendors and stakeholders to ensure service delivery excellence
• Ensure adequate security and safeguard of database and applications against hackers, viruses, theft, and other hazards.
• Provide necessary backup and storage for the organization data and information.
• Manage and develop relationships with internal and external stakeholders, vendors, out- sourced development, and projects.

Key Requirements

• Bachelor’s Degree in IT, Computer Science, or related field
• 5–8 years’ experience in IT/Digital roles with at least 2–3 years in leadership
• Experience in insurance industry is an added advantage
• IT Certification not limited to Project Management , ITILv4 or higher , Comptia Network , CISA
• Possess excellent troubleshooting skills across key IT equipment and systems.
• Must have excellent analytical abilities and problem-solving skills
• Strong experience with a range of automation and configuration management tools as well as virtualization technologies.

Technical Skills

• M365 Administration – Advanced
• Linux OS – Strong Proficiency
• Bash/Scripting – Advanced 
• PowerShell, AD Server, GPO
• DNS, Networking, Web Servers, cPanel, Redirects
• CRM & Contact Center systems
• Troubleshooting (advanced level)
• Data: Advanced Excel, SQL, Python, Power BI (Proficient)
• Project Management with proven delivery track record