Team Lead, Core Banking Application at Renmoney

Description

• Lead, mentor, and manage a team of banking application support specialists.
• Set performance goals, conduct regular performance reviews, and provide feedback and coaching.
• Foster a collaborative and high-performance team environment.
• Provide expert-level support for the core banking system issues.
• Troubleshoot and resolve complex technical problems promptly and effectively.
• Escalate critical issues to higher-level support or OEM as necessary.
• Ensure the core banking application system is running smoothly and efficiently.
• Perform regular system maintenance tasks, including updates, patches, and backups.
• Monitor system performance and implement improvements as needed.
• Lead and coordinate the implementation of new core banking application modules, features, and updates.
• Manage CBA-related projects, ensuring timely and successful delivery.
• Work closely with other IT teams, vendors, and stakeholders to ensure seamless integration and operation.
• Respond to support requests from internal teams and clients, ensuring high levels of customer satisfaction.
• Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
• Develop and maintain strong relationships with key stakeholders.
• Maintain accurate records of support activities, including issues and resolutions.
• Document and update support procedures, knowledge base articles, and system configurations.
• Generate regular reports on system performance, support metrics, and incident trends.
• Conduct training sessions for team members and end-users on CBA functionalities and best practices.
• Stay updated with the latest industry trends, technologies, and updates related to CBA.
• Participate in professional development opportunities to enhance technical and leadership skills.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Extensive experience in supporting and managing core banking systems.
• Strong technical knowledge of banking application architecture, modules, and functionalities.
• Proven leadership and team management skills.
• Excellent problem-solving and troubleshooting abilities.
• Outstanding customer service and communication skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Experience with project management and system implementation.

Preferred Skills:

• Certifications in relevant technical areas (e.g., ITIL, relevant financial certifications).
• Experience with database management and SQL.
• Experience with API and Jaspar reporting.
• Knowledge of networking and cybersecurity principles.
• Familiarity with IT service management (ITSM) best practices.