Team Lead, Collections at Renmoney

The Position

• To supervise in-house collections of overdue and delinquent loans in the Collections department, by increasing collections rates and preventing roll-to-worse or non-performing status of the Banks’ loan portfolio.

Responsibilities

• The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
• To maximise the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
• Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
• Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
• To assist with escalations and customer service gaps where necessary.

Requirements

• Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
• Preferred: Call centre experience an advantage.

We are the place for you, if:

• You’re excited about technology and the future, and you’re looking for a place to learn and grow.
• You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

This job is perfect for you if you:

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively and can self-manage in ambiguity
• Have excellent verbal and written communication skills
• Are excel and numbers-savvy and very detail oriented.

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction
• Are used to working in/with a large team.

What’s in it for you

• You’ll receive competitive compensation and work with amazing people.
• You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.