Team Lead, Card Issuance & Logistics at First Bank

• Ensure customers’ card request are treated promptly within SLA
• Drive resolution within TAT on all card request complaints

Duties & Responsibilities

• Review all delivery notes of personalized cards received by Logistics officer and ensure the cards delivered are properly captured on the delivery notes
• Supervise the management of all cards stock and ensure that physical stock matches the GL balances
• Ensure proper delivery and recording on card inventory template of all cards received
• Ensures damaged/rejected cards are expensed appropriately.
• Submit card stock reports first working day of the week.
• Review all invoices and process payment for Vendors/Perso.
• Review and render monthly proof of stock accounts.
• Submit weekly vendor activities reports.

Job Requirements

• Minimum Education: First degree in any discipline
• Minimum of 6 years banking experience and operational knowledge of electronic payment card system.
• Familiar with the major card vendors, card schemes, card issuance processes and support applications
• Data analysis skills