Team Lead, Application Support at Stanbic IBTC

Job ID: 58744
Location: Lagos Island, Lagos
Work Arrangement: Fully Office Based
Job Sector: Banking

Job Purpose

• Responsible for leading the team that provides Support and Administration of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities

• Providing capacity planning, monitoring, and maintenance of the Bank’s signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure continuity of the business processes supported by the signature applications (Salesforce, DSX, Robotics and Omni-Flow)  / services, Ensuring continuity and quality by owning the resolution of issues across these platforms. Tracking progress and escalating as appropriate unless resolution reached. Understanding, in depth, the business processes supported by the Bank Application
• To maintain production environments relating to online services. This will include development, DR and production relating to signature applications (Salesforce, DSX, Robotics and Omni-Flow)
• To ensure that signature applications (Salesforce, DSX, Robotics and Omni-Flow) are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
• Ensure that the underpinning contract between Stanbic and relevant application vendors are renewed annually, and annual maintenance/licenses are paid to the vendors before due date to avoid service disruption
• To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases
• To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error free and complete, Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
• Ensuring appropriate contingency/workaround  procedures are in place for process failure or defect pending resolution ensuring business continuity
• Managing change control (CR) implications for designated Applications
• To undertake advanced administration tasks as required e.g. to support problem resolution, participate in the on-call support to the 24/7 team.

Qualifications and Experience

• First Degree in Computer Sciences and IT related Sciences
• Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
• Knowledge of Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX/UNIX
• Minimum of 5 years relevant experience in Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.