Team Lead – Alternate Channels Underwriting at AIICO Insurance

• We are looking for a detail-oriented underwriting manager who is able to take initiative, co-ordinate the activities of the team and provide direction for the team.
• The job requires efficiency and effectiveness in order to meet agreed turnaround times.
• The individual must be able to motivate the team to achieve optimization of resources.
• Among other things, the role will be required to interface with agents, and partners with a view to providing the necessary supports for them to meet the expectations of their numerous clients/prospect.

ROLE COMPLEXITY

• The role would require an individual with analytical skills who would be able to assess a risk and determine whether it should be insurable and at what terms and conditions.
• The role is expected to provide leadership for the Alternate Channels Team and chart a course for resources optimization and underwriting excellence.
• The role is also expected to liaise with agents as occasions demand and assist them in facilitating fruitful engagements with their clients/prospects on relevant insurance covers.
• Carry out pre-renewal review of risks and communicating the renewal terms to the client through the agent. In the same vein, the role is expected to flag any risk that has been value eroding for the business.
• The role requires an honest leader who is able to earn the trust of the team and demonstrate empathy and commitment to the team and the numerous agents who will require his/her professional inputs in their day-to-date engagements with their numerous clientele.
• Ensure proper engagement with our foreign partners in respect of the various referral risks before and during onboarding of new risks and renewal of existing risks as the situation demands.

FUNCTIONS & RESPONSIBILITIES

• Preparation of quotations after reviewing a new proposal from client.
• Developing and maintaining strong relationship and credibility with the sales force/agents in order to enhance their ability to service their customers well.
• Ensure that all underwriting records and files of clients are updated every time.
• Ensure that all policies with loss ratio above 50% are escalated to higher authorities for decisions 2 months before renewal.
• Ensure that all the risks onboarded/renewed are done in compliance with the company’s KYC Regulation.
• Ensure that all fire, motor and engineering risks in line with the organization’s policy are sent to the risk management and survey team for inspection and follow done until survey is done, and risk improvements recommendations communicated to the insured.
• Ensure debit notes are issued and receipts obtained in respect of all new and renewal transactions within 48 hours.
• Acknowledge all mails and diarize for follow up within 2 hours
• Deliver endorsements in respect of all policy alterations and renewals within 24 hours.
• Deliver policy document within 48 hours.
• Ensure proper engagement with our foreign partners in respect of the various referral risks before and during onboarding of new risks and renewal of existing risks as the situation demands.
• Ensure that for every risk on boarded, risk profiling is done and checked by the Sanction Desk and copy put in the underwriting file.
• Provide leadership for the team and ensure optimal use of all resources.
• Handle complaints from agents and walk in clients to facilitate their immediate resolution.
• Liaise with other units and departments whose deliverables can impact on the team’s ability to deliver excellence service in order to bring about smooth working relationship with such teams.
• Any other functions as deemed necessary by the head of underwriting

CORE COMPETENCIES

• Interpersonal and good communication skills.
• Time management skills.
• Ability to solve problem.
• Ability to work with little or no supervision.
• A self-starter and self-motivator who can inspire others to excellence.
• Ability to adapt to new environment.

FUNCTIONAL COMPETENCIES

• Skilled in the use of Microsoft words, power point and excel.
• Good underwriting skills.
• Good analytical skills.

QUALIFICATIONS

• At least 6 years working experience as an underwriter.
• BSc/HND in any field.
• A master’s degree would be an added advantage.
• Associate Member, Chartered Insurance Institute of Nigeria.