System Support Engineer at Access Bank

About the Job

• Installation and testing of VHF/HF radio and power cabling and local area network cabling, protocols: TCP/IP, LAN
• Determined hardware and network system issues using effective troubleshooting techniques
• Managing and controlling of all ICT infrastructure (computers, servers, printers, peripherals, internal networks, power systems, cabling, connections to internet facilities)
• Resolved issues with systems, hardware and telephones quickly and accurately
• Collaborated with vendors to locate replacement components and resolve advanced problems
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Access to cloud applications, data storage, and backup on the Cloud (0365), Cisco
• Meraki networks, UPS and backup power systems, security of ICT installations (air
• Conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications
• Provide proactive and responsive support to all end-users including field offices by implementing a helpdesk system that will capture regular support issues for the purpose of generating management information required for performance improvement
• Ensure delivery of critical Microsoft Windows (Client) operating system patch and updates of network schema
• Send the monthly report of anomalies to the ICT coordinator for verification and compilation.

Requirement

• Interested candidates should possess relevant qualifications.