System / Application Support Officer at Tangerine Life

• The System/Application Support Officer is tasked with providing technical assistance and ongoing maintenance for the core business application, ensuring peak performance and system reliability.
• This position involves troubleshooting issues, collaborating with service providers, and keeping thorough documentation Of IT procedures.
• Furthermore, the officer is responsible for upholding compliance with IT regulations and playing a key role in system enhancements, configuration modifications, and disaster recovery strategies.

Eligibility Criteria

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1—3 years Of experience in application Or systems support.
• Familiarity with ITIL framework or helpdesk ticketing systems is an advantage.