System Administrator at Oando

Department: Information Technology & Services

About the Job
Responsible For:

• Design, implement, and support Windows Infrastructure.
• Administration of VMWare infrastructure, performing patches, system upgrades. Engineering, integrating, designing and deploying various Windows components.
• Operating systems; Windows system administration (Active Directory, Exchange, Lync, Windows Server, SCCM), Citrix (Netscaler, XenApp and XenDesktop), VMWare, enterprise backup and recovery procedures.
• SAN administration, provisioning, system performance monitoring tools; Project Management.

Overall Purpose of Job

• The Systems Administrator is responsible for technical design, planning, implementation and the highest level of performance tuning and recovery procedures for mission-critical operating platforms.
• He/She shall serve as a technical expert in the area of enterprise systems and storage administration, database tuning, and daily administration of messaging and collaboration services

Responsibilities

• Maintain the enterprise messaging and collaboration platforms and carry out regular system performance tuning; troubleshooting system hardware, software, networks and operating system management
• Manage Enterprise Operating Systems which include Windows, UNIX, Solaris and Linux
• Investigate and analyzes feasibility of system requirements and develop system specifications for major system upgrades and minor performance improvement programmes
• Perform technical research and development to guide Oando platform and operating system strategy
• Provide technical support to the projects team in the initiation, feasibility assessment and operation phases of Solution Development
• Perform technical analysis and ensure operation of business application platforms conform to best practices, pre-defined policies and procedures
• Perform daily system monitoring, verification of the integrity and availability of all hardware, server resources, windows operating systems and enterprise messaging platforms
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes and/or disks
• Establish and maintain diverse data communications links, VPN connections and remote access needs
• Maintain enterprise storage area network (SAN) environment ensuring the availability and performance aligns to IT service requirements
• Install, configure, test, and maintain hardware including personal computers, servers, printers, and other peripherals
• Implement server upgrades, maintenance fixes, and vendor-supplied patches
• Work to ensure that the department meet and exceeds user expectations as regards system services in line with SLAs
• Utilize various system-monitoring tools to monitor messaging and collaboration services and to identify and correct issues as they arise
• Evaluate vendor products in hardware, software, and telecommunications equipment and recommend purchases consistent with the organization’s short and long term objectives
• Proactively researches, analyzes, identifies and resolves trends of utilization or errors and implement appropriate performance tuning remedies
• Support the Service Delivery Head in developing, reviewing and implementing policies, standards and procedures to ensure the integrity and safety of information systems
• Performs 2nd level troubleshooting and support functions across messaging, collaboration and operating system installation and service problems
• Contribute to and maintain operations documentation, including configuration data, change requests, installation procedures, knowledge base articles, Standard Operating Procedures (SOPs), network diagrams, and test plans
• Collaborate with peers in IT (Network, Systems and Applications Support) to ensure the reliability of the enterprise servers and data environment
• Collaborate in assessing current and expected Windows infrastructure needs; configuration; maintenance; optimization and documentation of infrastructure.
• Perform other duties as may be assigned by the IT Service Delivery Manager.

Key Performance Indicators:

• %age of service availability per SLA negotiated
• Uptime of enterprise systems and services
• Quality of technical advice and solutions to systems problems and issues
• % reduction in service failure within the financial year
• Quality of disaster recovery procedures / contingency plans
• Time taken to resolve calls
• Safety of information on corporate database
• Mean Time to resolve calls
• Quality and completeness of system design
• Teamwork displayed
• Completeness and effectiveness of procedures.

Person Specification

• Bachelor's Degree in Computer Science, Engineering, or other related area
• 8 years cognate work experience in a reputable organization/institution
• 5yrs Systems planning & design Background
• Microsoft Certified Expert in Windows, Exchange, and SQL platforms
• Expertise in Enterprise Storage, Cloud and Database (SQL) Administration
• Proficient in programming languages, backup and recovery procedures, complex systems design
• Extensive Active Directory design, administration and Policy enforcement
• Project Management is an added advantage
• ITIL Foundation certified
• Microsoft IIS administration and configuration
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• Group Policy design and configuration
• Managing large scale Citrix/2X/Terminal Server installations

Required Competencies:

• Oil & Gas Industry Dynamics
• Products Knowledge
• Enterprise Systems Administration
• Sound knowledge of Microsoft messaging and collaboration
• Experienced with Windows client operating systems
• Proficient in Shell Scripting
• Hardware for Enterprise Systems
• Enterprise Operating Systems administration expertise
• Sound knowledge of enterprise web conference solutions
• Excellent technical support documentation skills
• A very good working knowledge of ITIL Processes
• Customer Focus/Service Orientation
• Problem solving, Quality Focus, Technical Understanding
• Oral and Written Communication
• Project Management
• Database Management