Supply Operations Lead at Glovo

YOUR MISSION

As an Operations Lead, you will be responsible for ensuring operational excellence in Nigeria.
You will lead the team and help them build primarily the following:

• A top-notch supply acquisition structure
• Owning the operational KPIs of cities, continuously evolving and building new channels of acquisition
• Engaging with and retaining couriers (or glovers, as we like to call them),
• Co-ordinating projects across these geographic areas

by utilizing your effective data analysis, project management and stakeholder management skills. Your main responsibility is to make sure the long-term sustainability of the fleet, its satisfaction, as well as its daily performance. This is a unique role which has a blend of hardcore data analytics skills along with a strong sense of community engagement with couriers understanding their needs and motivations.

THE JOURNEY

• Lead the Supply Operations team of Nigeria, reporting directly to the Head of Operations
• Be the owner of Operations P&L (courier cost, compensation cost, Live Operations, Materials etc..).
• Define the medium and long-term strategy to achieve growth and profitability targets.
• Be responsible for Operational Excellence levers, including courier profitability and incentives management, supply and demand balance, delivery times optimization, courier positioning and zoning & implementing logistics features
• Maintain a close and personal relationship with all the couriers to understand their concerns on a regular basis and adjust fleet policies accordingly
• Conduct focus groups vis-a-vis Glovo policies and devise the best for couriers and Glovo
• Improve the operations by ensuring our ambitious targets
• Hire, train, and mentor the team members
• Standardize processes across the different geographies under your scope
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best-in-class operations in the region
• Bring the operations team to the next level!
• Get feedback from our couriers and translate it into product and operations improvement.
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.
• Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
• Improve the operational efficiency of our partners by making sure we always deliver the best service to our customers
• Contribute to stratospheric job creation and earnings for thousands of people
• Implement, standardize and execute processes across all cities.

What You Will Bring To The Ride

• +5 years in fast-paced environment, preferably in ops/strategy consulting, in an operations/logistic company or in FMCG/retail/top tech firms
• Proficiency in Excel and SQL knowledge is mandatory
• The skills to manage the big picture and the smallest details. You´re always on top of your deadlines and you demonstrate to be an organization freak!
• Track record of success delivering and implementing new solutions/processes/standardization
• Experience in KPIs tracking and creation and optimization expertise
• Problem solver, data-driven decision-making with a strong analytical approach
• A Master’s degree in Engineering, Business, Economics are a plus
• Ability to manage small work teams and lead changes
• Excellent communication skills
• An empathetic, inclusive, and curious attitude