Supervisor at Wecleanit Services Limited

Job Summary:

The Supervisor will oversee the daily operations of Ay Homes properties, ensuring that all shortlet accommodations are maintained to the highest standards of cleanliness, functionality, and guest satisfaction. This role involves coordinating and supervising housekeeping, maintenance, and guest services teams while ensuring smooth property management and operational efficiency.

Key Responsibilities:

Team Supervision:

1. Oversee housekeeping and maintenance staff, ensuring tasks are completed on schedule and to quality standards.
2. Assign daily responsibilities and monitor team performance.
3. Conduct regular training and provide guidance to staff to improve skills and service delivery.

Property Management:

1. Conduct routine inspections of properties to ensure they are guest-ready, clean, and well-maintained.
2. Address and resolve maintenance issues promptly by coordinating with technicians or vendors.
3. Ensure all properties meet Ay Homes' quality and safety standards.

Guest Services:

1. Act as a point of contact for guest-related issues during their stay, ensuring quick and effective resolution.
2. Monitor guest check-ins and check-outs to ensure a seamless process.
3. Collect guest feedback and communicate with the operations team to enhance service delivery.

Inventory and Supplies Management:

1. Monitor inventory levels of cleaning supplies, toiletries, and other essentials for properties.
2. Coordinate restocking and manage supply distribution to various properties.
3. Maintain accurate inventory records and minimize wastage.

Reporting and Documentation:

1. Prepare and submit daily or weekly reports on property conditions, guest feedback, and team performance.
2. Document incidents, maintenance requests, and other operational activities.
3. Assist the Operations Manager with data and insights for strategic planning.

Compliance and Standards:

1. Ensure staff adheres to company policies, protocols, and local regulations.
2. Implement and enforce safety measures for staff and guests.
3. Maintain the aesthetic and functional standards of all properties in line with Ay Homes’ brand guidelines.

Qualifications and Skills:

• Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Experience:
  • 3+ years in a supervisory role, preferably in the hospitality or property management sector.
• Skills:
  • Strong leadership and people management skills.
  • Excellent organizational and time management abilities.
  • Effective communication and interpersonal skills.
  • Proficiency in property management systems and basic computer tools.
  • Problem-solving mindset with attention to detail.

Key Competencies:

• Leadership and Team Coordination
• Customer Service Excellence
• Proactive Problem-Solving
• Adaptability and Flexibility
• Detail-Oriented Approach

Working Conditions:

• On-site supervision of properties with flexibility to travel between locations as needed.
• Availability for on-call duties to address urgent issues.