Supervisor Quality Assurance at Bridge International Academies

What You Will Do

• Create extensive audits – primarily in Survey-to-Go software, to be used by Quality Assurance team
• Conduct first level analyses of audits conducted by Quality Assurance team to identify key issues/trends to be resolved based on data gathered
• Create regular written summary and detailed reports of Quality Assurance audits, issues, resolutions and recommendations
• Create periodic presentations on Quality assurance activities to State Program director and other stakeholders as required
• Follow up with applicable Bridge managers in the affected functions to ensure resolution of identified issues in a timely manner
• Manage a field team of over 20 Quality Assurance Associates
• Oversee the Quality Assurance Associates to ensure all duties as assigned are carried out.
• Manage the Quality Assurance Associates route maps and budgets.
• Validate the work of Quality Assurance team on a regular basis. This requires constant field travel.
• Ensure all the issues reported to HQ by the Quality Assurance Associates are accurate.

What You Should Have

• University degree in Business Administration or Management
• 5-7 years of professional work experience preferably working in the field or managing field teams
• 3-4 years in Supervisory and management roles 
• Experience managing and working with remote or field based employees
• Experience collecting and analyzing large amounts of data in a systematic and organized fashion  
• Solid problem-solving capability; must be proactive in solving both major and minor issues that arise
• Highly organized, detail-oriented and able to manage multiple tasks within tight deadlines
• Positive can-do attitude; is able and willing to take on any challenge
• Demonstrated capacity to plan, prioritize and deliver tasks on time to meet goals in a high pressure environment
• Passionate about following processes and procedures, extremely data-driven with strong analytical skills
• Strong project management experience
• Excellent oral and written communication skills required
• Strong computer skills, including MS Office, Internet.
• Experience in creating surveys using any of the available tools
• Solid geographic knowledge of assigned State necessary
• Willing to travel in all weather