Supervisor - Audio Visual at Marriott International, Inc.

Job Number: 21019811
Location: Marriott Hotel Ikeja, Lagos
Job Category: Event Management
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management

Position Summary

• Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems.
• Ensure all equipment is fully operational, repair / clean when necessary.
• Tape down / dress loose wire / cable.
• Label broken equipment. Check delivered equipment and room set-up against Banquet Event Order.
• Communicate additions or deletions to flowsheets. Break-down, remove, and secure equipment. Set-up and maintain property’s portable audio system.
• Operate and maintain house audio system.
• Assist and instruct guests / customers regarding proper usage / operation of AV equipment.
• Up-sell AV services. Monitor equipment operation.
• Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

Responsibilities

• Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
• Follow company policies and procedures.
• Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language and prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and / or cost-savings.
• Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Enter and locate information using computers / POS systems.
• Move up and down stairs / service ramps. Perform other reasonable job duties as requested by Supervisors.