Supermarket Manager at Westfield Global Construction Limited

We are seeking an experienced and dynamic Supermarket Manager to oversee all aspects of our retail grocery operations. The successful candidate will be responsible for ensuring exceptional customer service, managing daily operations, leading a diverse team, and driving profitability while maintaining high standards of safety, cleanliness, and product quality.

KEY RESPONSIBILITIES 

Operations Management

• Oversee daily store operations including opening and closing procedures
• Ensure compliance with all health, safety, and regulatory requirements
• Manage inventory levels, stock rotation, and product placement
• Coordinate with suppliers and vendors for timely deliveries
• Implement and maintain store policies and procedures
• Monitor and optimize store layout for maximum efficiency and sales

Team Leadership

• Recruit, hire, train, and supervise department managers and staff
• Create and manage work schedules to ensure adequate coverage
• Conduct performance evaluations and provide constructive feedback
• Foster a positive work environment that promotes teamwork and professional growth
• Handle employee relations issues and disciplinary actions when necessary
• Lead by example in customer service and professional conduct

Financial Management

• Develop and manage store budgets and financial targets
• Monitor sales performance and implement strategies to increase revenue
• Control operational costs while maintaining quality standards
• Analyze financial reports and key performance indicators
• Ensure accurate cash handling and loss prevention procedures
• Coordinate with corporate finance on budget planning and reporting

Customer Service

• Maintain high standards of customer satisfaction
• Handle customer complaints and resolve issues promptly
• Ensure store appearance meets company standards
• Implement promotional campaigns and marketing initiatives
• Monitor customer feedback and implement improvements
• Ensure competitive pricing and product availability

REQUIRED QUALIFICATIONS 

Education & Experience

• Bachelor's degree in Business Administration, Retail Management, or related field
• Minimum 3-5 years of retail management experience, preferably in grocery or supermarket environment
• Proven track record of managing large teams (50+ employees)
• Experience with profit and loss management

SKILLS AND COMPETENCIES

• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Financial acumen and analytical thinking
• Problem-solving and decision-making capabilities
• Knowledge of retail operations, inventory management, and merchandising
• Proficiency in retail management software and POS systems
• Understanding of food safety regulations and health department requirements

PERSONAL ATTRIBUTES

• Results-oriented with strong attention to detail
• Ability to work in a fast-paced, high-pressure environment
• Flexible schedule availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods and lift up to 50 pounds
• Professional appearance and demeanor
• Commitment to customer service excellence

WORKING CONDITIONS

• Full-time position with variable hours including early mornings, evenings, and weekends
• Primarily indoor work environment in a busy retail setting
• Occasional outdoor work for receiving deliveries or facility maintenance
• May require travel to other store locations or corporate meetings

COMPENSATION AND BENEFITS

• Competitive salary commensurate with experience
• Performance-based bonuses and incentives
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company matching
• Employee discount program
• Paid time off and holiday pay
• Professional development and training opportunities
• Career advancement potential within the organization

REPORTS TO Managing Director

This position requires a committed professional who can balance operational efficiency with exceptional customer service while leading and developing a diverse team. The ideal candidate will have a passion for retail excellence and the drive to contribute to our continued growth and success.