Student Recruitment Coordinator at Navitas

Overview and Objectives of the Position

• The Student Recruitment Coordinator is responsible for driving successful conversion rates to achieve student enrolment targets.
• Results will be achieved by liaising with educational advisors to encourage proactive activities on the part of these contracted parties.
• In particular, ensuring these advisors are providing necessary documentation and information from their student clients to allow ICRGU to progress applications.
• They will report directly to the Senior Manager Marketing and Admissions at ICRGU providing critical pipeline reporting and feedback on educational advisor performance.
• The SRC will work in partnership with Robert Gordon University staff to promote all entry points to both ICRGU and RGU across a full recruitment cycle and support in-market activity to promote all ICRGU pathway programmes.
• To be successful, the individual will have demonstrated experience with CRM, excellent telephony skills and have be able to communicate confidently, build rapport and be mindful of culturally sensitive situations and environments.
• The role requires an energetic and ambitious team player, resilient and detail orientated with a pragmatic approach to sales targets and a high level of accountability, with ability to identify opportunities and take initiative.

Key Relationships

• Senior Manager Marketing and Admissions/Director of Marketing and Admissions
• College Admissions team members
• Area Manager
• Regional Manager
• College Principal/Director

 Key Result Areas:

• Maximise sales conversions and contribute to meeting agreed sales targets
• Works with key stakeholders to set and achieve and maintain exceptional customer service levels
• Build rapport and viable networks with agents, institutions and Partner University representatives
• Manage student related enquiries aligned with service level agreements
• Provide/develop general enrolment and pre-departure advice and activities and technical assistance
• Manage and maintain data integrity of student management system

Qualifications and Selection Criteria
Essential:

• Exceptional customer service skills and a previous experience within a service focused role
• Strong written and oral communication skills
• Strong presentation skills
• Experience in building and managing internal and external relationships, particularly with agents
• Ability to influenceand articulate the benefits/value proposition of Navitas products
• Responsive – acts with urgency
• A high level of attention to detail
• Demonstrated team work capabilities and confidence in working autonomously
• Competent MS skills with the ability to grasp new systems easily and quickly

Desirable:

• Experience within the education sector, and/or experience with international education as a student
• Salesforce experience

What We Can Offer You

• Career progression and professional development pathways
• A strong, positive and values driven workplace culture
• Collegial and collaborative environment with a commitment to education
• Access to, and support from, a comprehensive and experienced sales and marketing workforce
• Mobility within the business and global locations