Student Counselor at Fevata Ltd

Job Description

• Sales: Converting clients
• Building and maintaining profitable relationships with key customers the relationships with customers handled by your team
• Resolving customers complaints quickly and efficiently
• Keeping customers updated on the latest products in order to increase sales
• Meeting with managers in the organization to plan strategically
• Expanding the customer base by upselling and cross-selling
• Reporting on CRM and generating reports as requested by manager
• Understanding key customer needs and addressing these knowing your competition and strategizing accordingly
• Act as conversion officer which means sending calls and emails, especially calls to clients to follow up with tuition fee payment
• Handling the application process for the students

Requirements

• A bachelor's degree/HND in administrative related courses
• Working knowledge of all Microsoft Office applications
• Must reside in or within Ikeja environs
• 1-2 years of experience in similar capacity
• Have a personal laptop 
• Prior experience using spreadsheet software, including Excel
• Notable organizational skills and the ability to provide organization and structure that others can follow
• Strong communication skills and the willingness to make phone calls, emails, and other communications with clients
• Comfortable working independently when needed, or as part of a team