Strategic Site Solutions Manager at IQVIA

Job Id: R1457506

Job Overview

• To work as an integral member of the site management team, which may include but are not limited to site recruitment, ongoing site support, training/support for clinical systems and direct to patient follow-up for assigned projects.
• Contribute towards ensuring that the site management processes provide a competitive edge in winning new business.

Essential Functions

• Identify potential investigators through strategic site identification methods.
• Manages investigator database for global strategic site identification efforts including reviewing for duplicate entries.
• In regions where applicable, oversee efforts in performing strategic site recruitment and support to deliver project backlog.
• Ascertains recruitment potential at site and supports decision on recommendation of site to internal and external customer.
• Develops, QCs, maintains and manages project specific site management documents as required
• Develops metrics and drives delivery of site recruitment target against the Recruitment Plan and escalates issues where applicable
• Identify and proactively share best practice across the team to drive recruitment.
• Assembles, distributes and tracks Investigator Site Files
• Sets up, trains, maintains and provides technical support for clinical systems for assigned projects
• Addresses site requests about assigned studies in a timely manner
• Follows established guidelines to perform Remote Site Monitoring (i.e. Patient Enrollment, Case Report Form completion and Query Tracking) on assigned projects
• Manages site and/or patient reimbursement
• Documents and tracks all communication (email, voice, fax, call reports) with study site personnel and client interactions in accordance with study plans in IQVIA Database System.
• Supervises and coordinates activities of other team members and trains or mentors them.  Serves as first point of escalation for site issues and concerns
• Develops and maintains work processes.
• May act as a project manager on certain studies with limited scope of services.
• Perform other Site Management Project Specialist duties as deemed appropriate by the supervisor.

Qualifications

• Candidates should possess a B.Sc Degree in Scientific or healthcare discipline
• Must have 5 years Site Management experience
• Equivalent combination of education, training and experience
• Sound knowledge of medical terminology.
• Above average interpersonal and organizational skills.
• Proficient in the use of Microsoft Office, Presentation skills in regions where applicable.
• Ability to work independently, prioritize actively, seek input, problem solve and work in a team environment.
• Fluent in local language, spoken and written.
• Fluent in English language, spoken and written.
• Ability to handle multiple tasks with varying deadlines.
• Familiar with CROs and the operation of Clinical Sites.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.