Store Supervisor at Domino Stores Limited

Location: Sabo, Yaba - Lagos

Responsibilities

• Handle customer questions, complaints, and issues and if necessary, report to the manager and ensure customer satisfaction.
• Supervise the deli and ice-cream section for frequent supply of raw materials needed for production.
• Responsible for the computation of monthly staff attendance and communicating same to the appropriate quarters.
• Receive goods from warehouse and ensure the products brought are in good condition and the physical goods received corresponds with items on the invoice.
• Prepare statement note for suppliers.
• Supervise cash point and effectively management retail staff
• Ensure good product displays are maintained.
• Maintain store's cleanliness, health and safety measures
• Ensure merchandise is clean and ready to be displayed as at when due.
• Identify current and future trends that appeal to consumers.
• Maintain inventory and ensure items are in stock.
• Ensure promotions are accurate and merchandised to the company’s standard.
• Ensure standards for quality, customer service, health and safety are met and maintained.
• Monitor local competitors and ensure that monthly targets are achieved.
• Ensure change for daily sales is readily available.
• Maintain appropriate and correct remittance of sales proceeds to account officer for reconciliation.
• Organize and distribute staff schedules ensuring it is followed strictly and manage changes if any arises.
• Effectively manage different departments within the stores
• Contribute to team effort by accomplishing related task as needed.
• Ensure products order are received from CROs for necessary modification and submission to Manager.
• Ensure order sent to direct suppliers are acknowledged and effectively follow up to ensure prompt supply.
• Ensure general CROs supervision for daily guidance, counselling, training and total compliance to organization’s policies, processes and procedures.

Qualifications

• Degree in Business Administration or relevant field.
• MUST have minimum of 2 years’ experience working in a retail environment, ideally in a supervisory role.
• Powerful leading skills and business orientation
  Customer service-oriented with in-depth knowledge of basic business management processes.
• Strong organizational skills
• Attention to Details and Numerical Skills.

Demonstrable Skills and Technical Competence:

• Interested applicants must be of high integrity. Possess good communication and interpersonal skills. Be able to deliver task in a timely and quality manner.