Store Manager at Owens and Xley

Owens and Xley Consults- Our Client, a luxury home and lifestyle company, located in Victoria Island, Lagos, is looking to hire a highly qualified candidate for the role below

Location: Victoria Island, Lagos
Function of the Role:

The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. He/she supervises the operational and organizational standards as well as undertake administrative tasks, monitoring inventory levels and developing business strategies. 
Key Responsibilities:

• Plan out work assignments and work schedules of the employees and assign specific duties to employees
• Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures
• Model and promote great customer service
• Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
• Ensure Sales Executives are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
• Maintain an in-depth knowledge of products 
• Lead by example and model behavior that reflects the brand’s core values
• Recruit, guide and develop a team of professional sales staff, according to local HR directives
• Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
• Continually develop the sales executives and other staff so they can grow with the Company as it grows
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
• Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations

Administrative Tasks:

• Attend to customers ( Walk in, Phone, Email and Social Media)
• Ensure that the store is clean at all times
• Balance Cash register to properly track and record sales transactions, daily
• Prepare Daily/Weekly Sales Report
• Attend events/Fairs and Industry Specific functions as scheduled
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Supervise sales executive to ensure that they actively carry out their roles
• Create strategies to attract new customers
• Develop and arrange promotional and in-store display
• Ensure that the POS is charged and ready for store opening
• Ensure that the office phone is switched on at the beginning of the day and off at the close of business
• Ensure that the store is clean, smells nice and the AC is switched on
• Send invoices and follow up with payments
• Ensure timely maintenance of the generators, ACs, Machines and other equipment by notifying the contractors and ensuring they execute the jobs. 
• Return phone calls and messages efficiently
• Follow up with customers as required
• Check social media and reply all messages
• Create social media calendar 
• Create content and publish across all social media channels 
• Send daily report
• Prepare and send Newsletters, Whatsapp messages to customers with utmost professionalism 
• Keep record of all transactions
• Log in all expenses and revenue efficiently
• Conduct sales staff meetings
• Supervise store operations to ensure smooth running.
• Follow up with logistics companies for delivery
• Ensure strict compliance and monitoring of rules, policies and standards
• Handle and resolve all clients’ complaints in a professional manner
• Ensure that all orders are delivered on a timely basis

Customer Service:

• Handle and resolve all clients’ complaints
• Manage client relationships

Requirements:

• High level of professionalism 
• Excellent communication skills
• Have the ability to work independently and flexibly
• Have the ability to work well under pressure and meet deadlines
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients
• Must have knowledge of business process and functions
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Leading and supervising skills
• Excellent interpersonal skills
• Strong adherence to principles and values 
• Networking skills
• Entrepreneurial and commercial thinking
• Must be able to prepare management reports and correspondence
• Highly organized and detailed
• Passion for people
• Loves to talk and socialize
• Has high energy levels
• Attention to detail
• Personable and approachable
• Be creative and contribute new and innovative ideas

Educational Qualification:

HND or BSC in any related discipline preferably MARKETING, BUSINESS and FINANCE
Experience

• Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
• Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising 
• Be able to work non-traditional hours, including days, nights, weekends and holidays
• Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
• Be flexible to work in various roles based on business needs (front or back office)
• Appreciated background in luxury goods a plus

Appreciated previous titles: STORE MANAGER, STORE DIRECTOR, RETAIL MANAGER, RETAIL GENERAL MANAGER

Skills and Abilities

• Goal oriented approach
• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented and dynamic team player with exceptional motivation and interpersonal skills. 
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite 
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

MUST HAVE LED AND MANAGED A TEAM IN PREVIOUS ROLES

Salary

N180,000