Store Manager at Enroyale Global Services Limited

Responsibilities

• Oversee the business operations to ensure all staff are performing their duties effectively.
• Develop and implement business strategies that will increase sales, expand the target market and improve productivity.
• Ensure that customer satisfaction is highly maintained through quality and excellent service delivery.
• Supervise, monitor, and motivate subordinates through regular meetings and reviews to achieve targeted sales goals.
• Train all teams on quality customer service and experience to build relationships and maintain customer loyalty.
• Manage the store administration, environment, standards, and compliance with procedures and policies.
• Conduct research on customer needs, innovation, and market trends to identify new business approaches.
• Recommend new business ideas to the management to promote profitable and sustainable growth.
• Apply excellent conflict resolution skills to handle clients’ complaints or staff grievances that will affect relationships and business success.
• Ensure proper work conduct, business ethics, and performance that subordinates can emulate and imitate for high effectiveness.

Qualifications

• A Degree in Business Administration, Management or a similar field.
• A minimum of 3 years of practice and experience.
• Effective time management and organizational skills.
• Ability to communicate strongly both orally and in writing.
• Competent knowledge of Microsoft applications.
• An understanding of fundamental accounting and recording of reports.
• Mastery of effective marketing principles.
• Adequate customer service orientation and conflict management skills.
• Maximum teamwork and leadership skills.
• Ability to think critically and be proactive.