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  • Posted: Jul 30, 2020
    Deadline: Not specified
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    We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that...
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    Stock Control Officer

    Location: Saki, Oyo
    Position: Contract
    Team: Customer Experience

    Job Objectives

    • Fenix is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. This position is an important role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy.
    • This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after-sales service support (both technical and non-technical) to existing Fenix customers with an emphasis on providing an exceptional customer experience.

    Key Responsibilities

    • Provide excellent customer service to all Fenix Nigeria customers at all times
    • Attract new and existing customers to the Service center
    • Supervise the movement & stock count of Fenix Nigeria inventory to and from the Point of Sale
    • Provide periodic reports on customer engagement and stock count to Service Center Center Associate

    Deliverables and Activities:

    • Provide exceptional experience to Fenix Nigeria customers at all times
    • Serve as a liaison between the customer and Fenix
    • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
    • Diagnose technical issues with customer units and accessories and support the after-sales service process
    • Provide accurate product information to customers
    • Support the SCA in the disbursement of inventory (including accessories) allocated Points of Sale (POS)
    • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
    • Provide regular reports on sales, support, inventory, and customer data handling and management
    • Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to Fenix HQ within one month of receipt at the Centre
    • Ensure accurate and high-quality information is added into Fenix data systems.
    • Help collect data on customer feedback and satisfaction
    • Escalate any unresolved issues or questions to your supervisor/ manager
    • Ensure all Fenix customers have a great end-to-end customer experience

    Required Skills & Experience

    • A minimum of SSCE
    • Should be fluent in English and at least 1 other local language from the region you are applying
    • Conversant with the use of computers
    • Critical thinking skills.
    • Good influencing and negotiation skills.
    • Flexibility with the ability to work under pressure to meet deadlines.
    • Competent with computers including Microsoft Office packages, Fenix dB, and other Google products such as Forms, Sheets, Docs and Slides etc.
    • Excellent verbal and written communication skills.
    • Team player who is able to work independently.
    • Ability to establish and maintain effective working relationships with internal and external customers.
    • Demonstrate a high level of professionalism and integrity.
    • Should demonstrate both verbal and written communication skills.
    • Should have a smartphone.

    Highly Desired Skills:

    • Ability to work in teams or independently
    • Critical thinking skills (ability to think outside the box)
    • Good problem-solving skills (solutions-oriented)
    • Good influencing and negotiation skills
    • Flexibility with the ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    Method of Application

    Interested and qualified? Go to Fenix International on boards.greenhouse.io to apply

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