Stock Control Officer at Engie Africa

Key Responsibilities

• Provide excellent customer service to all ENGIE Energy Access customers at all times.
• Attract new and existing customers to the Point of Sale.
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale.
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate.

Deliverables and Activities

• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA.
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
• Diagnose technical issues with customer units and accessories and support the after sales service process.
• Provide accurate product information to customers.
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of  Sale (POS).
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits.
• Provide regular reports on sales, support, inventory, and customer data handling and management.
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and  any damaged swap stock back to EEA HQ within one month of receipt at the Centre.
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience.

Qualification

• A Minimum of OND.

Required Skills & Experience:

• Candidate should be fluent in English and at least 1 other local language from the region you are applying.
• Residents in theses states will be considered; Benue/Niger/Nassarawa/Kogi.
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms, 
• Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external 
• customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.