State Coordinator at eHealth Systems Africa

Purpose of the Position 

• The State Coordinator, Program Delivery (Consultant), will provide logistics and operational project-related support for assigned jobs across clients/brands to ensure that eHealth Africa execution stays on track and meets agency/client process and guidelines.
• They gain the knowledge needed to provide relevant communication to the team and assist in the planning and organizing of job activities to ensure agency deliverables are accurate, timely and within budget.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Support the update and management of the assigned state Master List of Settlements (MLoS) 
• Support Settlement validation at the state level 
• Supports the development of micro plan templates and ward-level maps for each round of the campaign
• Train the State and LGAs teams on the use of maps to guide micro-planning.
• With support from the GIS team, Carry out Geospatial Post implementation coverage analysis and provide feedback at the State levels
• Serve as liaison between eHealth Africa, implementation partners, and government agencies.
• Provide, weekly, monthly, and end-of-activity report to the Project manager 
• Work closely with the project team, business representatives, various interdepartmental teams, and external vendor(s) and ensure positive relationships are established and maintained.
• Assign tasks to internal teams and assist with schedule management
• Make sure that client's needs are met as projects evolve
• Help prepare budgets, risk analysis and opportunities search
• Monitor project progress and handle any issues that arise in the assigned state
• Act as the point of contact and communicate project status to all participants in the assigned state 
• Work with the Project Manager to eliminate blockers
• Use tools to monitor working hours, plans and expenditures
• Participate and promote a positive, supportive, cooperative team environment
• Adheres to policies and procedures
• Adheres to eHealth Africa’s code of conduct as well as ethical standards
• Is consistently at work and on time.
• Attends and participates in staff meetings, training classes, and supervision. Presents complex ideas and anticipates potential objections. Clearly communicates any ramifications of decisions and issues to project stakeholders, and presents alternatives
• Ensures compliance with laws and regulations

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
•  Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervises assigned Project Management staff.  

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• Bachelor's Degree in a related field 
• Experience working with tracking systems such as VTS, GTS, etc
• Minimum of 4 years cognate experience, NGO experience is an added advantage
• Knowledge of the assigned state is an added advantage to software and solutions
• Basic knowledge and understanding of GIS 
• Must have a good understanding of IT equipment and equipment troubleshooting 
• Must be ready to mobilize to the assigned state immediately
• Must have the ability to manage conflicts and resolve problems effectively
• Change agility and resourcefulness, respond appropriately to risk and uncertainty 
• Strong leadership skills that include the ability to build effective project teams, the ability to motivate others, delegation, and timely/quality decision-making
• Solid organizational skills, including multitasking and time-management
• Must have the ability to manage conflicts and resolve problems effectively
• Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills

Personal Attributes:

• Adaptability: Demonstrates a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
• Ethics: Understands ethical behavior and business practices, and ensures that own behavior and the behavior of others is consistent and aligns with the values of the organization
• Relationship Management: Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communication: Speaks, listens and writes in a clear and thorough manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develops new and unique ways to improve operations of the organization and to create new opportunities
• Stakeholder Management: Anticipates, understands, and responds to the needs of internal and external clients and partners to meet or exceed their expectations within the organizational parameters
• Teamwork: Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Leadership: Positively influences others to achieve results that are in the best interest of the organization
•  Decision-Making: Assesses situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization.
• Organization: Sets priorities, develops a work schedule, monitors progress towards goals, and tracks details, data, information and activities
• Planning: Determines strategies to move the organization forward, sets goals, creates and implements actions plans, and evaluates the process and results.
• Problem-Solving: Assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, and makes recommendations and/or resolves the problem
• Strategic Thinking: Assesses options and actions based on trends and conditions in the environment, the vision and values of the organization

Language Ability:

• English is the spoken and written language
• Ability to speak Hausa is desirable
• Ability to write reports, and business correspondence. English is the spoken and written language
• Ability to effectively present information and respond to questions from executive and senior managers, employees, the general public, and clients/partners

eHA Gender Diversity Statement:

• At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all:

• We believe strongly in our mission and values, and our teams are most successful when they do also.

Impact & Quality:

• We push ourselves to maintain high standards, ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

Innovative Problem Solving:

• We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

Integrity:

• We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.