Specialist, Unified Infrastructure at T2 (Formerly 9Mobile)

Job Summary

Responsible for the support & management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels.

ROLES AND RESPONSIBILITIES

Operational

• Manage and maintain computing systems, including servers, storage, network, virtualisation, and cloud infrastructure.
• Install, configure, manage, troubleshoot, resolve and secure virtualisation platforms such as VMware, KVM, OpenShift and Kubernetes.
• Set up, manage, troubleshoot and resolve VMs and container workloads.
• Install, configure, manage, troubleshoot, resolve and secure Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), EulerOS, and HP-UX.
• Manage, troubleshoot, resolve and secure storage infrastructure, including SAN, NAS, DAS, and SDS, as well as FC & Ethernet storage switches.
• Develop and implement backup, disaster recovery and business continuity plans using Commvault.
• Monitor and ensure high availability, scalability, and security of computers and storage Infrastructure.
• Monitor, manage, troubleshoot, resolve and secure server hardware and software issues of OEMs such as HPE, Dell, and Huawei.
• Collaborate with other teams to ensure seamless integration of the infrastructure with business applications.
• Conduct regular maintenance, patches, upgrades and security assessments to ensure optimal system performance.
• Stay up to date with industry trends and emerging technologies. Create and manage system tools for scripting and process automations, and oversee capacity planning.
• Provide out-of-hours support and guidance to the infrastructure platform support team as needed.
• Deliver IaaS and PaaS services according to company standards, including security baselines and industry best practice approaches.
• Continuously evaluates the design, functionality, performance and security of supported business applications and makes thoughtful, significant recommendations for Infrastructure improvements/retirements.
• Ensure transition and support documentation is fit for purpose, to a high standard and kept current.
• Carry out other activities as instructed by the Manager, Unified Infrastructure.

EDUCATION AND EXPERIENCE

• First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline
• Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with a clear progression in levels of responsibilities
• Experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco or Tier 1 banking environment.
• Expert hands-on knowledge of:
• Linux/Unix OS, Compute technologies (servers, storage, virtualisation, VMs, containers & cloud)
• Core operating system constructs such as memory, processor, and I/O (disk and network)
• Storage technologies (SAN, NAS, DAS, SDS) and managing key storage protocols/switches like FC, ISCSI, FCoE, NFS and SMB/CIFS
• Tiering of common storage technologies and interfaces like NVMe SSDs, SAS and SATA
• Commvault for backup, disaster recovery and business continuity
• Scripting languages (e.g. Python, Bash)
• Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
• Excellent problem-solving, critical thinking, quick-learning, and analytical skills
• Strong communication and collaboration skills
• Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
• Self-starter with good people management, exceptional interpersonal and organisational skills, a Strong can-do attitude and aptitude to drive innovation
• Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
• Ability to cope and deliver at satisfactorily high levels when under intense pressure
• Strong change management skills
• Industry certifications (e.g., Red Hat Certified Engineer, VMware VCP, CCNA) are a plus.