Specialist, Performance at IHS Towers

Job Description

Job Summary

• Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
• Measure and prepare service performance reports for the attention of the Manager, Performance.
• Analyze daily end-of-shift reports and tickets to generate performance reports and identify discrepancies.
• Reconcile and correlate key performance metrics obtained from multiple data sources.
• Apply appropriate disposition and/ or action to resolve discrepancies.
• Collaborate with team, customers and third parties to resolve exceptions.
• Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
• Prepare and submit reports to the Manager, Performance on all matters relating to job area.
• Provide support in managing relationships with partners/ vendors.
• Perform other tasks and duties as assigned by the Manager, Performance.

Qualifications

• Bachelor’s degree in Electrical/ Electronic Engineering, Telecommunications Engineering, Computer Science, or related discipline.
• Relevant professional certifications, e.g. CCNA or CCNP, will be an asset.
• +5-6 years’ relevant work experience in the telecoms industry.