Specialist Monitoring at T2 (Formerly 9Mobile)

Job Summary        

Responsible for the Circuit and Packet Switched Network Assurance; To ensure the integrity of the revenue streams with primary focus on strengthening and/or building revenue assurance processes controls.

Principal Functions        

Tactical

• Development of revenue assurance bestpractices for the company
• Creation, implementation and monitoringof single -source and reconciliation KPIs on the Integrated Revenue ManagementSystem
• Perform root cause analysis of issueson the Circuit and Packet Switched Network; follow through to resolution andcommunicate to appropriate parties
• Monitoring of system owners to ensureproper set up of system in order to minimize leakages.

Operational

• Have responsibility for the day-to-dayoperation of Revenue Assurance tool- CONNECTIVA; including monitoring ofpredefined Key Performance Indices (KPIs), alarms and resolution of alarmstriggered.
• Perform reviews of service nodes (MSC, IN, HLR, GGSN, SGSN etc) to ensure that potential revenue leakages/lossesacross the circuit and packet switched networks and proactively identified andmitigated.
• Follow-up on reported revenue impactingissues identified; ensuring that prompt remedial actions are taken by therelevant operations department and providing adequate briefs/reports on such tothe Manager, Revenue Assurance.
• Act as direct point of contact with theEnterprise Segments, IT, Network Operations, Wholesale & Carrier Relationst eams and produce monthly revenue assurance reports.
• Undertake constant review of subscriberprofiles on the network to ensure completeness, accuracy and integrity ofservice provisioning and billing.
• Review of promotions/services offeredby the company to individual and corporate customers with a view to ensuringthat risks are effectively mitigated.
• Undertake routine tariff integritychecks for live and test products with a view to assuring tariff efficiencyrelative to market.
• Perform varying degrees ofcross-platform TTfile/CDR analysis and reconciliation using multiple datasources in order to ensure TTFile/CDR transport integrity as well as billingcompleteness and accuracy.
• Report on and perform value addingreconciliation on revenue streams such asPostpaid/Prepaid/Roaming/Interconnect/VAS activity to identify weaknesses, leakages and produce reports to senior management for action.
• Perform validation of third party paymentschemes in order to ensure compliance with subsisting agreements and ensurecompleteness, accuracy and validity of transactions, revenue earned and payoutfigures.
• Perform any other activity assigned bythe Manager, Revenue Assurance.

Educational Requirements        

• Bachelor's degree in a numeric field

Experience,Skills & Competencies        

• Good knowledge of relation database management systems
• Excellent understanding of GSM network architecture
• Minimum of 4yrs relevant work experience