Spa Manager at Naturesgift Wellness Spa

Job Description
We are recruiting for the position of a Spa Manager who will play a critical role in overseeing the daily operations of activities, ensuring both staff and guests have a positive experience. The major job functions include:
Operational Management:

• Overseeing the day-to-day operations of the spa, including managing staff, ensuring smooth guest experiences, and maintaining a high standard of service.
• Scheduling appointments and managing bookings, ensuring the spa is running efficiently.

Staff Management:

• Hiring, training, and supervising spa staff such as therapists, receptionists, and other wellness professionals.
• Providing continuous training and performance evaluations to ensure staff meet the spa's standards of service.
• Handling staff schedules and resolving any workplace issues.

Guest Experience and Customer Service:

• Ensuring guests receive exceptional service, from the moment they book their appointment to their experience at the spa.
• Handling guest feedback, addressing complaints, and making sure each guest has a memorable, relaxing experience.
• Developing and promoting customer loyalty programs.

Financial Management:

• Managing the spa’s budgets and expenses and ensuring profitability.
• Developing pricing strategies for services, packages, and products.

Marketing and Promotion:

• Creating marketing strategies to attract new customers and retain existing ones, including social media campaigns, email newsletters, and special promotions.

Facility Maintenance:

• Ensuring the spa environment is clean, serene, and properly maintained.
• Managing the upkeep of equipment and spa facilities, such as saunas, hot tubs, and massage tables etc.

Compliance and Health & Safety:

• Ensuring the spa complies with local regulations, including health and safety standards, sanitation protocols, and licensing requirements.
• Keeping up to date with industry standards and best practices for wellness, hygiene, and customer care.

Wellness Program Development:

• Developing wellness programs and retreats that align with the spa’s goals and attract clients interested in holistic health.
• Working with health professionals, yoga instructors, or nutritionists to offer comprehensive wellness packages.

Requirements

• Candidates should possess B.Sc Degrees with 2 - 5 years relevant work experience.