Solutions Sales Senior Specialist at CITIBANK

The Solution Sales Senior Specialist will manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio as well as 0riginate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery

TS sales origination, cross-sell and retention across the portfolio as well as 0riginate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery

Responsibilities:

• Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients
• Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction
• Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
• Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives
• Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews
• Cultivate client contacts in the key buying centers that allocate and influence the client’s TTS-related wallet
• Identify client goals & financial needs that can be addressed through the TTS platform
• Identify opportunities for new deals across TTS product set and geographies including multi-product requirements
• Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
• Manage and drive the global / regional teams for each account:
• Champion multi-product an d/or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
• Ensure global team communication (e.g. call reports, CRM, emails)
• Drive overall client satisfaction with the TTS platform and build customer loyalty
• Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• Accounting background with good aptitude
• In-depth knowledge of regulations, market practices and bank operations
• Analytical and Advanced problem solving skills
• Bachelor's degree, preferably in business, accounting, or finance is the minimum educational requirement
• 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 2 years must have been on the Assistant General Manger grade.
• Mandatory working experience in at least 3 major areas of banking operations.
• Masters degree will be an added advantage
• Fluent in English language

Skills:

• Attention to details
• Strong controls and execution skills.
• Excellent verbal, written communication skills.
• Good presentation skills.
• Ability to embrace and adopt changes.

Competencies:

• Strong interpersonal and management skills are essential
• Analytical thinking
• Attention to details
• Good written and verbal communication skills
• Good presentation skills
• Computer competency – working with MS Office
• Self-starter