Solution Area Specialist, Business Applications at Microsoft

Job number: 1813325

Description

• The role of a Dynamics Solution Area Specialist involves several key responsibilities and objectives. Primarily, this specialist is responsible for advancing the sales process and driving customer satisfaction within the Dynamics 365 product area. 
• They work closely with the Account Team Unit (ATU) to secure business and technical decisions, moving customers from qualified to committed stages. 
• This involves executing mainstream Solution Plays, utilizing end customer investment funds (ECIFs), and collaborating with partners to ensure deployment and consumption in later stages.
• Additionally, the Dynamics Solution Area Specialist is tasked with building relationships with executives, focusing on upselling customers to higher levels of licensing, and ensuring that customers choose Microsoft's cybersecurity and compliance technology.
• They also play a crucial role in facilitating a successful transition to the Customer Success Unit (CSU) once an opportunity or milestone is committed.

Responsibilities

• The responsibilities of a Solution Area Specialist Business Applications are quite comprehensive and revolve around advancing the sales process and driving customer satisfaction within the Dynamics 365 product area. 

Here are some key responsibilities:

• Securing Business and Technical Decisions: Once the Account Team Unit (ATU) has qualified for an opportunity, the STU Dynamics Sales Specialist is responsible for securing the business and technical decisions and moving the customer from the qualified to the committed stage.
• Executing Solution Plays: They lead in sales stages 2 (Inspire and Design) and 3 (Empower and Achieve), executing mainstream Solution Plays and industry kits, and making use of all offers, end customer investment funds (ECIFs), programs, and resources to drive the customer to commitment.
• Collaboration with Partners: The specialist involves partners earlier in the sales cycle to ensure the right partners are in place to drive deployment and consumption in later stages.
• Transition to Customer Success Unit (CSU): Once an opportunity or milestone is committed, they meet with the CSU to facilitate a successful transition and ensure the CSU can move with velocity in later stages.
• Building Relationships: They focus on building relationships with executives and upselling customers to higher levels of licensing while ensuring that customers choose Microsoft's cybersecurity and compliance technology.
• Driving Future Growth: The specialist is responsible for driving future growth Solution Plays and opening doors for Global Black Belts (GBBs).
• Customer Engagement: They are responsible for advancing the sales process, driving customer satisfaction, and ensuring that customers are properly protected post-sale.

Required / Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years of technology-related sales or account management experience in the Nigerian market
  • OR 7+ years of technology-related sales or account management experience in the Nigerian market.

• Sales Skills: Proven sales skills, including the ability to build relationships with C-level executives, upsell customers, and drive the sales process from qualification to commitment, are crucial.

Additional/ Preferred Qualifications:

• Experience with Dynamics 365 or other CRM/ERP systems is highly valued.
• Certifications: Relevant certifications in Dynamics 365 or other Microsoft technologies can be beneficial and demonstrate a candidate's expertise and commitment to the field.
• Collaboration and Teamwork: The role requires collaboration with various teams, including the Account Team Unit (ATU), Customer Success Unit (CSU), and partners. Strong teamwork and communication skills are necessary to ensure successful transitions and customer satisfaction.
• Customer Focus: A customer-centric approach is vital. The specialist must be able to understand customer needs, provide tailored solutions, and ensure that customers are satisfied with their Dynamics 365 implementation.
• Problem-Solving Abilities: The ability to identify and address customer challenges, provide innovative solutions, and drive customer success is important.

What We Offer
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect.