Solar Field Engineer at Pragmatic Technologies

Job Summary

• To ensure that customer installations and repairs are promptly and effectively done according to laid down company procedures.

Tasks and Responsibilities

• Installation of all the solar, inverters, batteries and stabilizers according to SOP.
• Perform routine PV system maintenance on modules and batteries.
• Identify and resolve any deficiencies in PV system installation.
• Identify electrical, environmental and safety hazards associated with PV installation.
• Attend to all faulty service requests that come from customers via the Service Controller.
• Ensure the proper functioning of the product after installation and FSR.
• Ensure proper training of customers on the functionality of the product.
• Liaise with the customer regarding the status of product after installation and FSR.
• Performs other functions as assigned.

Objective(s):

• To attend to customer needs in a professional manner and ensure that all installation and repair jobs are completed efficiently.

Job Specifications

• Minimum of OND qualification in Engineering or equivalent.
• 2 - 3 years of relevant and progressive experience.
• Good business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong business ethics.

Competence Required:

• Skills:
  • Planning.
  • Communication.
  • Leadership.
  • Troubleshooting/problem solving.
  • Customer Service.
  • Good Business communications skills.
  • Strong interpersonal skills.
• Knowledge:
  • Electrical Installation.
  • Electronics repair.
  • Customer Service.
  • Product knowledge.
• Attitude:
  • Result Orientation.
  • Positive Mindset.
  • Self-Starter.
  • Hardworking.
  • Adaptive & Flexible.
  • Team worker.
  • Models company ideals.
• Goals / Key Performance Indicators:
  • Achievement of targets.
  • 80% positive customer feedback.
  • Speed, volume and quality of installations.
  • Timeliness of installations.
  • Positive attitude to work.
  • Adherence to company rules, policies and procedures.