Software Tester / IT Help Desk at Myrtle Management Consultants

Duties

• Perform activities pertaining to Integration and Factory Acceptance Testing including identifying, documenting, and communicating all issues or defects discovered during test case development and execution
• Work closely with developers and subject matter experts to prepare test cases, test data, determine expected results, and communicate/resolve issues and defects identified
• Work with testing resources and subject matter experts to gain a functional understanding of the application and associated business processes
• Research unexpected results to identify root causes and report results accordingly.

Helpdesk Lead Duties include:

• Assist with system support and troubleshooting of a customs warehouse system
• Interact with customers via phone and email in a professional manner
• Quickly and accurately document caller's contact information, site, key data, and nature of the problem in the ticketing system
• Respond to tickets and answer calls within the contractually defined timeframes
• Serve as the customer liaison and address any issues or concerns
• Raise any concerns to Manager that cannot be resolved in a timely manner

Qualifications

• 2 to 3 years of customer contact experience and/or software testing
• Experience with automated testing
• Persistence at digging into complex issues with imperfect information
• Background in software testing, debug and research/investigation of software issues
• Ability to read software requirements and create written test plans
• Excellent written and verbal skills
• Works with Microsoft Office Applications and/or Google Docs Suite
• Knowledge of Source Control Workflow (Git)
• Database experience (PostgreSQL, DB2, and Redis)
• Desire to share learnings in team training sessions and mentor other team members
• Background in Supply Chain Execution (SCE) systems (warehousing, transportation, manufacturing, etc.)
• Committed, reliable, organized team player with effective time management and prioritization skills
• Excellent interpersonal skills-able to communicate effectively with employees and executives; High degree of patience with people and processes.
• Enjoy solving challenging problems
• Self-driven to continue learning new concepts, software systems, tools, and technology
• Contribute to documentation to improve team knowledge of new and existing software features and test methodologies
• Work independently with minimal supervision
• Enjoys exploratory testing and learning.

Remuneration
Competitive along with other benefits.