Software Tester/HelpDesk at Stresert Services Limited

 (Job ref:SWOT.26)

Location: Apapa, Lagos

Job Summary

Our client, a multinational shipping company, is looking to hire a Software Tester/Helpdesk to be responsible for running tests on software usability, analyzing results, reporting observations to the design team as well as providing customer service support to end-users.

Job Responsibilities

(Testing and QA)

• Reviewing software requirements and preparing test scenarios
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Executing tests on software usability
• Analyzing test results on database impacts, errors or bugs, and usability
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team
• Interacting with clients to understand product requirements
• Participating in design reviews and providing input on requirements, product design, and potential problems
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

(Helpdesk)

• Serve as the first point of contact for customers seeking technical assistance
• Quickly and accurately document caller's contact information, site, key data, and nature of problem in the ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questioning
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

Requirements

• A Bachelor's degree in Computer Science or related field
• Up-to-date knowledge of software test design and testing methodologies
• Experience in IT Helpdesk/Customer Service
• Working knowledge of test techniques and compatibility with various software programs
• Background in software testing, debug and research/investigation of software issues
• Ability to read software requirements and create written test plans
• Working knowledge of programming, especially vb.net framework
• Good understanding of Android testing
• Excellent communication and critical thinking skills
• Good organizational skills and detail-oriented mind-set

Salary

Over N240,000 monthly GROSS in addition to annual bonus of over N750,000, premium medical care and other statutory benefits